Identifying Negative Feedback Trends
➤ Problem Statement
In today’s digital-first world, patient reviews and feedback significantly impact a healthcare provider’s reputation. However, manually tracking sentiment across multiple platforms—surveys, social media, and review sites—is time-consuming. Negative experiences often go unnoticed until they harm brand perception and patient inflow.
➤ Our Solution
AI sentiment analysis tools continuously monitor and interpret feedback from all channels in real-time. When negative trends are detected, the system automatically flags issues and triggers reputation management workflows—like follow-up emails, service recovery calls, or PR alerts—ensuring quick action and maintaining brand credibility.
➤ Key Features
- ◆ AI-driven sentiment and emotion detection
- ◆ Real-time alerts for negative trends or feedback spikes
- ◆ Automated service recovery workflows
- ◆ Centralized dashboard for tracking feedback and actions
➤ Benefits for Healthcare Providers
- ✓ Early detection and resolution of patient dissatisfaction
- ✓ Improved public image and online reputation
- ✓ Increased patient trust through timely issue resolution
- ✓ Data-driven insights for improving service quality
- ✓ Reduced risk of reputational damage or patient loss
